Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information with complete transparency.
Introduction
At Homedata, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property intelligence platform and services. We believe in transparency and want you to understand exactly how your data is handled.
Information We Collect
Personal Information
Information you provide directly to us:
- Name, email address, and contact information
- Account credentials and authentication information
- Payment and billing information
- Communication preferences
- Professional information and company details
Usage Information
Information collected automatically:
- Log data, including IP addresses and browser information
- Device information and operating system details
- Usage patterns and feature interactions
- Performance and analytics data
How We Use Your Information
We use the information we collect to provide you with the best possible service and experience:
Information Sharing and Disclosure
Our Commitment to Your Privacy
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. Your trust is paramount to us.
We may share your information in these circumstances:
- With your consent or at your direction
- With service providers who assist in our operations
- For legal compliance or to protect our rights
- In connection with a business transaction or merger
What We Never Do
- • Sell your personal data to advertisers
- • Share data without proper safeguards
- • Use your data for unauthorised purposes
- • Transfer data without legal basis
Data Security
We implement enterprise-grade security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:
Encryption
Data encrypted in transit and at rest using AES-256
Access Controls
Multi-factor authentication and role-based access
Regular Audits
Quarterly security assessments and penetration testing
Staff Training
Comprehensive data protection training for all employees
Your Rights
Under applicable data protection laws (including GDPR), you have comprehensive rights regarding your personal information:
Right to Access
Request a copy of all personal information we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal information in certain circumstances
Right to Restrict
Limit how we process your personal information
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or direct marketing
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retained while account is active + 7 years
Retained for 2 years for security purposes
Retained until consent is withdrawn
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Binding Corporate Rules for intra-group transfers
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this policy
- Sending email notifications for significant changes
Contact Us
If you have any questions about this Privacy Policy or our data practices, we're here to help. Contact our privacy team for assistance.
Address
Head office
Homedata
Pride Park
Derby, DE24 8LZ
United Kingdom
Ready to Get Started?
Join thousands of property professionals who trust Homedata with their data. Start your free trial today with complete privacy protection.